Privacy Policy

1. General provisions

This Privacy Policy (the “Policy”) governs the processing of data when you use the fidelio.pro website (the “Site”) and related Fidelio Pro services, including integration and AI tools, such as the “Hermes” AI assistant (the “Services”). By using the Site and the Services, you confirm that you have read this Policy.

2. What data is processed

2.1. Data you provide directly: your name, email address and the content of messages when you contact us via web forms, email or Telegram.

2.2. Technical data: IP address, date and time of access, requested pages and browser details. This data is used to operate and protect the Site.

2.3. Data from connected external services: if you explicitly connect your Google account, the Services access your account data only within the permissions you grant — including Gmail messages and settings, Google Calendar events, Google Drive files, contacts, Google Sheets and Docs. This access is used solely to perform the tasks you assign to the Services.

3. How data is used

3.1. Data is used only to perform your tasks and requests and to keep the Services running and secure.

3.2. Data is never sold, used for advertising, or shared with third parties for marketing or profiling.

4. Google data

4.1. Processing of data received through Google APIs is carried out in accordance with the Google API Services User Data Policy, including the Limited Use requirements.

4.2. Google data is used only to provide the features you explicitly request; it is not transferred to third parties except where necessary to perform your task, ensure security, or comply with legal requirements.

4.3. Human access to Google data is possible only in cases permitted by Google’s policy: with your consent, for security purposes, or as required by law.

5. Data sharing

5.1. To perform your tasks, data may be processed by external computing services (including AI models) only to the extent necessary.

5.2. Data may also be disclosed where required by lawful requests from competent authorities.

6. Storage and protection

6.1. Access tokens for external services are stored on protected servers with restricted access.

6.2. Data is kept no longer than necessary for its processing purposes, or until access is revoked.

6.3. Reasonable technical and organizational measures are applied to protect data from unauthorized access.

7. Your rights

7.1. You can revoke the Services’ access to your Google account at any time at https://myaccount.google.com/permissions.

7.2. You can request information about the processing of your data, its correction or deletion by writing to support@fidelio.pro.

8. Changes to the Policy

The current version of the Policy is always available on this page; the update date is shown at the top of the document.

9. Contacts

For data protection questions: support@fidelio.pro.